shipping & returns

shipping policy

Thank you for shopping with us at Doll House Luxury

 

 Please allow 1-5 business days for orders to be processed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

return & exchange policy

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. If items have been used &/or tampered with, you will not receive refund or store credit. We Allow 5 days of the date that you receive your order to be eligible for exchange. You are responsible for all your shipping costs back to us. We recommend that you send your product back with a tracking option, because Doll House Luxury will not be responsible for lost packages. No international returns.